Refund policy
Last updated: 4 August 2026
We hope you love your Wold & Weaver purchase. If it isn't quite right, you have 30 days from receiving your order to request a return or exchange.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with all original tags attached and, where possible, returned in its original packaging. You'll also need your order confirmation or proof of purchase.
To request a return, please email woldandweaver@gmail.com. We'll provide instructions on how and where to return your item. Returns sent without first contacting us may not be accepted.
Unless your item is faulty, damaged or incorrect, customers are responsible for arranging and paying for return postage. We recommend using a tracked delivery service and retaining proof of postage until your return has been received.
If you have any questions about returning an item, please get in touch at woldandweaver@gmail.com.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item is faulty, damaged or you have received the wrong item, please contact us within 14 days of delivery so we can resolve the issue as quickly as possible.
Please include your order number and, where possible, photographs showing the issue. If your item is confirmed to be faulty, damaged or incorrect, we'll arrange an appropriate replacement or refund and cover the reasonable cost of return postage.
Exchanges
If you'd like to exchange your item for a different size or colour, please contact us within 30 days of receiving your order.
Exchanges are subject to stock availability. Once we've received and inspected your returned item, we'll dispatch your replacement as soon as possible. If your preferred size or colour is unavailable, we'll contact you to discuss the available options, including an alternative item or a refund.
Unless the original item is faulty, damaged or incorrect, customers are responsible for the cost of returning the original item for exchange.
Non-Returnable Items
The following items cannot be returned unless they are faulty or otherwise required by law:
- Digital Gift Cards
- Personalised or bespoke products (if offered in future)
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 3–5 working days. Please note that your bank or card provider may take additional time to process and display the refund in your account.
If you haven't received your refund within 10 working days of receiving confirmation that it has been processed, please contact us at woldandweaver@gmail.com.
Your Statutory Rights
This Refund Policy is provided in addition to your statutory rights under UK consumer law. Nothing in this policy affects those rights.