Returns Made Simple
We hope you love your Wold & Weaver purchase, but if it isn't quite right, we're here to help. Returning an item is straightforward, and we'll guide you through every step.
1
Get in touch
Email us with your order number and let us know whether you'd like a refund or an exchange.
2
Return your item
We'll send you our returns instructions. Please return your item unused, in its original condition and with all tags attached.
3
Refund or exchange
Once we've received and checked your return, we'll process your refund or arrange your exchange as quickly as possible.
Returns Information
How long do I have to return my order?
You have 30 days from the date you receive your order to let us know you'd like to return or exchange it.
What condition should my item be in?
To be eligible for a return, items must be:
- Unworn and unused, with all original tags attached
- Returned in their original packaging where possible
You're welcome to try items on to check size and fit, just as you would in a shop — we just ask that you don't wear them outside, wash them, or remove any tags, so we can offer the item to another customer once it's returned.
We're unable to accept returns on items that show signs of wear or use.
Who pays for return postage?
Customers are responsible for return postage unless the item is faulty or we've sent the wrong item.
How long do refunds take?
Once we've received and checked your returned item, refunds are processed within 3–5 working days, and you'll receive an email confirmation once it's done. Please allow a few extra days for the refund to appear back on your original payment method, depending on your bank or card provider.
Christmas
Orders placed from November can be returned until 31st January.
Can I exchange an item?
We're happy to offer either a refund to your original payment method or an exchange for a different size or colour, subject to availability — whichever works best for you. You may only exchange an item once.
My item is faulty.
If your item arrives faulty or damaged, please contact us within 14 days of receiving it. We'll cover the cost of return postage and arrange a replacement or full refund.
In the event that your order arrives damaged in any way, please email us as soon as possible at woldandweaver@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Still need help?
If you have any questions about a return, exchange or refund, we'd be happy to help.