Privacy policy

Last updated: 4 August 2026

Wold & Weaver operates this store and website, including all related information, content, features, tools, products and services, to provide you with a secure and enjoyable online shopping experience (the "Services"). Wold & Weaver is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, create an account, make a purchase, use our Services or otherwise communicate with us.

If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will take precedence in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer be associated with an individual.

Depending on how you interact with our website and Services, we may collect the following categories of personal information:

Contact details, including your name, billing address, delivery address, telephone number and email address.
Payment information, including payment card details, transaction information and payment confirmations. Payment information is processed securely through our payment providers.
Account information, including your username, password, account preferences and settings.
Transaction information, including the products you view, add to your basket, purchase, return, exchange or cancel, together with your order history.
Communications with us, including enquiries submitted through our contact form or by email.
Device information, including your IP address, browser type, operating system, device identifiers and network connection.
Usage information, including how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from a number of sources, including:

Directly from you when you create an account, place an order, subscribe to our emails, contact us or otherwise interact with our website.
Automatically through your use of our website, including through cookies and similar technologies.
From trusted service providers who process information on our behalf in order to provide our Services.
From our business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, Improving and Personalising Our Services

We use your personal information to provide our Services, including to:

process and fulfil your orders;
arrange payment and delivery;
manage your customer account;
process returns and exchanges;
remember your preferences;
provide customer support;
enable product reviews; and
improve and personalise your shopping experience, including recommending products that may be of interest to you.

Marketing and Advertising

Where you have chosen to receive marketing communications, we may use your personal information to send you updates, news and promotional emails about Wold & Weaver.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

We may also use your information to show you relevant advertisements on our website and on third-party platforms, including through services such as Meta Ads and Google Ads, based on your interactions with our website and previous purchases.

Security and Fraud Prevention

We use your personal information to help keep our website secure, authenticate customer accounts, process payments securely, detect and prevent fraud, investigate suspicious activity and protect both our customers and our business.

If you create a customer account, you are responsible for keeping your login details confidential. We recommend that you do not share your password or account information with anyone else.

Communicating with You

We use your personal information to respond to your enquiries, provide customer support, send order confirmations and delivery updates, and communicate with you about your purchases or account.

Legal Reasons

We may process your personal information where necessary to comply with our legal obligations, respond to lawful requests from public authorities, resolve disputes, investigate potential breaches of our policies and enforce our legal rights.

How We Disclose Personal Information

We may share your personal information with trusted third parties where necessary to provide our Services or where required by law. This may include:

Shopify, together with trusted service providers who help us operate our website and business, such as payment processors, delivery providers, website hosting, cloud storage, customer support and data analytics services.
Business and marketing partners, including Meta Ads and Google Ads, to help us market our products and show you relevant advertising based on your interactions with our website. These partners process your information in accordance with their own privacy policies.
Third parties where you have asked us to do so or given your consent, for example when arranging delivery or interacting with social media features.
Our professional advisers where necessary for legal, accounting or regulatory purposes.
Where required by law, including to comply with legal obligations, enforce our Terms & Conditions or protect the rights, property or safety of Wold & Weaver, our customers or others.

Relationship with Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and process your orders securely.

Shopify collects and processes certain personal information in order to provide and improve its services. This information may be transferred to and processed by Shopify and its trusted service providers in countries outside your country of residence.

To support and improve our online store, we may also use certain Shopify features that help us better understand how customers interact with our website and improve the shopping experience.

To learn more about how Shopify processes your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal, which are available through Shopify's website.

Third-Party Websites and Links

Our website may contain links to third-party websites or online services for your convenience or additional information.

If you choose to visit a third-party website, you should review its own privacy policy and terms before providing any personal information. We are not responsible for the privacy practices, security or content of third-party websites, and the inclusion of a link does not imply that we endorse the website or its content.

Children's Data

Our website is not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you believe that a child has provided us with personal information, please contact us using the details at the end of this Privacy Policy so that we can investigate and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to help protect it.

However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

provide our Services;
manage your customer account;
fulfil our legal and regulatory obligations;
resolve disputes; and
enforce our agreements and policies.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may only apply in certain circumstances.

You may have the right to:

request access to the personal information we hold about you;
request that inaccurate personal information is corrected;
request that your personal information is deleted;
request that we restrict or stop processing your personal information in certain circumstances;
receive a copy of your personal information and request that it be transferred to another provider where applicable;
object to certain types of processing;
withdraw your consent where we rely on your consent to process your personal information.

Marketing Preferences

If you choose to receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link included in every marketing email.

Please note that even if you opt out of marketing communications, we may still send you essential service emails relating to your account, orders or customer support enquiries.

If you live in the United Kingdom or the European Economic Area, you may also have additional rights under applicable data protection legislation.

To exercise any of your privacy rights, please contact us using the details provided at the end of this Privacy Policy.

You can also find further information about how Shopify processes personal information by visiting https://privacy.shopify.com/en.

Complaints

If you have any questions or concerns about how we collect, use or process your personal information, please contact us using the details provided below. We'll always do our best to resolve your concerns promptly and fairly.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

If you are based in the United Kingdom, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection. More information is available at www.ico.org.uk.

If you live within the European Economic Area (EEA), you can find details of your local supervisory authority through the European Data Protection Board.

International Transfers

Please note that your personal information may be transferred to, stored or processed in countries outside the United Kingdom or the European Economic Area.

Where we transfer personal information internationally, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include the use of the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement, or transfers to countries recognised as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or the way we process personal information.

The most current version will always be available on this page and will include the date it was last updated.

Where required by law, we will notify you of any significant changes to this Privacy Policy.

Contact

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise any of your privacy rights, please contact us:

Wold & Weaver

Email: woldandweaver@gmail.com

For the purposes of applicable data protection legislation, Wold & Weaver is the data controller of your personal information.