Frequently Asked Questions
Everything you need to know about our products, delivery, returns and gift cards.
Our Products
Who makes your products?
Our robes are made by specialist manufacturers who share our commitment to quality, sustainable materials and responsible production.
We work closely with our suppliers based in the UK to make sure every piece meets the Wold & Weaver standard before it reaches you.
Once they arrive with us, every piece is decorated by hand by a local team here in the Cotswolds — embroidered or printed. Then they are checked and packed with care before they are sent on to you.
What materials do you use?
Sustainability matters to us, so wherever possible we choose recycled or natural materials for our garments. It's an important part of how we work — choosing pieces that are kind to the planet without compromising on quality or performance.
For example, The Waterproof Country Robes are 50% recycled polyester, The Quilted Tote bags are 100% recycled, and The Market Shopper bags are 100% natural materials.
Our packaging reflects the same care: cardboard boxes, tissue paper and tape are all recyclable.
What size should I choose?
Our robes are oversized by design, giving you plenty of room for layering or getting changed comfortably.
S/M suits most heights and builds comfortably and is perfect for a coat-like fit; if you're on the taller side or like a longer, roomier fit, go for L/XL.
How do I wash my robe?
The Waterproof Country Robes don't need washing regularly. If it picks up a little dirt, a damp sponge is usually all that's needed.
We'd recommend keeping washing to a minimum, as the process can gradually age the waterproof outer, much like any outdoor waterproof clothing. Unless it's especially dirty and you'd prefer it freshly cleaned, simply drying it at room temperature between uses will keep it performing just as well.
Machine wash at 40°C for the best results. We'd recommend skipping the fabric conditioner and tumble dryer — simply let it air dry naturally.
It can be ironed on a low heat if needed, though we'd suggest avoiding bleach and dry cleaning to keep the waterproofing at its best.
How waterproof is the Waterproof Country Robe?
It's rated 5000/5000 waterproof and windproof, offering real protection against British rain and breeze.
A generous hood, deep pockets and a cosy lining complete the picture, so you're ready for whatever the weather brings.
Why has my robe arrived with creases?
Your robe arrives folded inside its free embroidered travel bag, so a few creases from the journey are completely normal. Simply hang it up, and with a little wear, the creases will drop out naturally.
Orders & Delivery
How much is UK delivery?
DPD Standard Delivery costs £3.50 and is free on orders over £75.
DPD Next Day Delivery costs £5.95.
Digital Gift Cards are delivered by email and do not incur a delivery charge.
All orders are sent via DPD, and you'll receive a tracking link by email as soon as your order has been dispatched, so you can follow its journey right to your door.
When will my order arrive?
Orders are usually processed within 1–2 working days.
Once dispatched, DPD Standard Delivery normally takes 3–5 business days, while DPD Next Day Delivery normally arrives on the next business day after dispatch.
Please remember that delivery estimates begin once your order has been dispatched, rather than on the day it was placed.
How can I track my order?
You’ll receive an order confirmation email after placing your order. Once your parcel has been dispatched, we’ll send you a separate email containing your DPD tracking link so you can follow its journey to your door.
Please allow a little time for tracking information to become active after receiving your dispatch email.
Do you deliver outside the UK?
We're currently focused on UK delivery. If you're ordering from overseas, please get in touch and we'll be happy to discuss the available options.
Can I change or cancel my order?
Please check your order details and delivery address carefully before completing checkout. Orders cannot be amended once they have been placed, and parcels cannot be redirected after dispatch.
Additional charges may apply if a parcel is returned to us because an incorrect or incomplete address was provided.
Returns & Exchanges
What is your returns policy?
We hope you'll love your order. If something isn't quite right, you can return eligible items within 30 days of receiving your order, provided they're unused and in their original condition.
How do I return an item?
Simply contact us with your order number and we'll guide you through the returns process. Once we've received and checked your return, we'll process your refund as quickly as possible.
Can I exchange an item for another size or colour?
If you'd prefer a different size or colour, please get in touch and we'll do our best to help, subject to availability.
When will I receive my refund?
Once we've received and checked your returned item, refunds are processed within3–5 working days, and you'll receive an email confirmation once it's done. Please allow a few extra days for the refund to appear back on your original payment method, depending on your bank or card provider.
What should I do if my order arrives damaged or incorrect?
If your item arrives faulty or damaged, please contact us within 14 days of receiving it. We'll cover the cost of return postage and arrange a replacement or full refund.
In the event that your order arrives damaged in any way, please email us as soon as possible at woldandweaver@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Gift Cards & Other Questions
How do Wold & Weaver Gift Cards work?
Our digital Gift Cards are delivered by email and can be used towards any purchase on our website. Simply enter the unique code at checkout.
How will the gift card be delivered?
Gift Cards are delivered by email shortly after purchase, making them perfect for thoughtful last-minute gifts.
Can I use my Gift Card to pay for delivery?
Yes. Your Gift Card can be used towards the total value of your order, including any delivery charges that apply at checkout.
How can I contact Wold & Weaver?
You can get in touch via our Contact page or by emailing us directly. We'll always do our best to reply as quickly as possible.
Still have a question?
We’d be happy to help. Send us a message and we’ll get back to you as soon as we can.